Checklist for every supplier
| Factor | What to confirm in writing |
|---|---|
| Quotation and currency | Request an itemised quotation, confirm its currency, payment stages and validity. |
| Delivery and handling | Confirm delivery destination, handling, access requirements, charges and who arranges them. |
| Import or border requirements | Ask whether any charges or documents apply and verify current requirements with the relevant authority. |
| Measurement and drawings | Confirm who measures, which site details are recorded, who checks fit and who approves the final drawings. |
| Materials and finish | Ask for named board, edge treatment, door-finish products and care instructions. |
| Worktop, kickboard and fittings | Confirm the named products, finishes, dimensions and quantities included in the quote. |
| Hardware and accessories | Record each model and quantity. Check any load rating against documentation for that exact model. |
| Installation | Confirm what installation includes, who completes it, site access needs and how changes are handled. |
| Warranty | Request written terms, coverage, exclusions, contact details and any service costs. |
| Changes and follow-up | Ask how changes, missing or damaged items and repair requests are handled. |
| Schedule | Ask for separate production, delivery and installation timings. Caramella's production lead time is typically 10–14 weeks from confirmation and customer sign-off of the production drawings. |
Compare the full project cost
Compare the same scope from each supplier. List each included item and any additional charge in the quotation.
| Cost Item | What to Confirm |
|---|---|
| Delivery and handling | Confirm distance, unloading, access and who arranges delivery |
| Border or import charges | Confirm whether any apply and who verifies current requirements |
| Measurement and installation | Confirm who measures, installs and resolves fit issues |
| Changes and replacement parts | Confirm how changes, missing items and replacements are handled |
| Warranty and follow-up | Confirm terms, exclusions, contact and any service costs |
| Total project price | Compare only after all scope and charges are listed |
Compare the material specification
Room conditions and cooking habits vary from home to home. Compare named products and written specifications instead of assuming that a supplier's location tells you how a cabinet will perform.
Carcass and edge treatment
Caramella's standard carcass is ENF plywood unless another material is agreed, with PUR adhesive edge sealing. Ask every supplier to name the board and edge treatment.
Countertop and kickboard
Caramella kitchens use quartz stone countertops. Confirm the selected kickboard material and base detail in the project specification. Confirm product, finish, dimensions and inclusions in each quote.
Hardware and accessories
Compare the exact hinge, runner and storage accessory models, their quantities and the written warranty terms.
Read more: Material and room-planning guidance
What can influence the choice
The right choice depends on the product, project scope and support arrangements you want:
- Product and finish choice — Check which named products and finishes each supplier can provide.
- Delivery and installation — Confirm who measures, transports, installs and handles changes.
- Warranty and service — Compare the written terms, exclusions and local support options.
- Overall project scope — Include the same cabinet runs, fittings, quartz countertop and installation items in each quote.
Use the itemised written scope and total project cost to make the comparison.
Questions to Ask Each Supplier
Use the same questions for every quotation so you can compare the written scope:
- Does the quote include delivery and installation at the project address? Who arranges each?
- What carcass board and grade are specified? Can the supplier provide the relevant product information?
- What edge treatment and adhesive are specified? Ask for the product and process details.
- Who measures the space, records site conditions and approves the final drawings?
- How are measurement changes or fit issues handled?
- What are the written warranty terms, exclusions and service arrangements?
- Which hardware and accessory models are included, and what documentation applies to them?
- Is the price in MYR or BND? What exchange terms and payment stages apply?
- Do any border or import charges or documents apply? How can current requirements be verified?
- What are the separate production, delivery and installation dates?
What About Online Cabinet Orders?
Online orders can involve different measurement, delivery and support arrangements. Before committing, ask who verifies the dimensions, arranges transport and local installation, handles import charges, and supplies replacement parts if something is missing or damaged. Costs and service vary by seller, product and project, so request a written scope before comparing.
Want a Fair Comparison?
Request a written quotation based on the agreed project details, then compare its inclusions, exclusions and any additional costs with the other offers.